Terms of Service

1. What Kuwana is

Kuwana is a decision-support platform: it compares services across sectors — telecom, banking, insurance, education, transport, utilities, hotels, retail and food, with more sectors added over time — and explains why one option is recommended over another. Kuwana is not a provider of any of the services it compares, is not a broker, and does not guarantee that any listing is accurate, available, or the best choice for your circumstances. Always confirm price and terms directly with the provider before committing.

2. Your account

You need an account to save comparisons, get personalized recommendations, and track your activity. You're responsible for keeping your password private and for anything done from your account. Tell us immediately if you think someone else has access to it — you can change your password anytime from Settings, and reach us through the support option there.

One account per person. Accounts created for the purpose of manipulating rankings, reviews, or the leaderboard, or that provide false information at signup, may be suspended.

3. Location

Kuwana records the location you tell us — for example, your city — so recommendations reflect what's actually available and priced where you are, and keeps a general record of where a new account signs up from to help protect the platform against abuse. Kuwana does not track your device's live location; camera, microphone, and location access are blocked unless a specific feature asks for them and you agree. See Privacy Policy for how this is stored and how long it's kept.

4. Sponsored listings

Some providers pay for placement or advertising. That never changes the ranking logic itself — sponsored listings are always labelled, and every provider is scored against the same explainable criteria. See Trust & transparency for the full set of promises this platform holds itself to.

5. Payments and billing

Where Kuwana processes a payment on your behalf (for example, a top-up), it does so through Paynow, a third-party payment processor — Kuwana does not store your card or mobile-money credentials. Balances are held in USD.

6. Acceptable use

Don't scrape or bulk-extract listing data outside of the documented BI API, attempt to access another user's account or data, submit false or misleading information as a provider, or use the platform to disrupt or degrade the service for other users. Corporate and regulator accounts must use a verifiable organizational email and may be asked to confirm their affiliation.

7. Ending your account

You can permanently delete your account at any time from Settings → Account, with a single password confirmation. Deleting your account removes your profile, comparisons, saved items, and activity history. Kuwana may suspend an account that violates these terms; see Privacy Policy for how your data is handled either way.

8. No guarantee, limitation of liability

Comparisons and AI-generated recommendations are provided to help you decide, not as financial, legal, or medical advice, and Kuwana does not guarantee that any listed price, rate, or eligibility rule is current at the moment you act on it. To the extent permitted by law, Kuwana is not liable for losses arising from a decision made using information on the platform, or from a provider's failure to honour a listed price or term.

9. Governing law

These terms are governed by the laws of Zimbabwe. Data-related rights and obligations are additionally governed by the Cyber and Data Protection Act [Chapter 12:07] — see the Privacy Policy for what that means for your data specifically.

10. Changes to these terms

If these terms change materially, the "Last updated" date above will change and, where required by law, current users will be notified.